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ANNOUNCEMENT: VIP Subscriptions are back!
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At MySkincare, we want every client to feel welcome, comfortable and cared for from the moment they arrive. Our clinic policies are here to help us create a calm, safe and professional experience for all clients, while also protecting our team, our appointment time and the quality of service we provide.
We always aim to be kind, fair and flexible where possible, and we really appreciate your understanding and cooperation.
We are a busy clinic and have limited space within our waiting area. For the safety and comfort of yourself, our team and other clients, we kindly ask that you arrive no more than 5 minutes before your appointment time.
Arriving too early may mean we are not yet ready to welcome you into the clinic area, especially where treatments are still taking place or rooms are being prepared.
Late arrival may reduce your treatment time. As a courtesy to the next client, your treatment will still need to finish at the originally scheduled time.
Please understand that the full treatment price will still apply if your appointment time is reduced due to late arrival.
We strongly recommend booking your skin clinic appointments 2–3 weeks in advance to avoid disappointment, especially for popular treatments, evening appointments, Saturday appointments and treatment programmes.
For best results, some skin treatments may need to be planned in advance and spaced correctly. Our team will guide you where a treatment plan or course is recommended.
Prices may be updated from time to time to reflect treatment advancements, product costs, supplier increases and clinic updates.
Pricing is honoured at the rate shown at the time of booking. To view the most up-to-date prices, please visit the individual treatment or product page on our website.
All prices, treatments, services, offers and product information listed on our website, brochure, app or social media are subject to change without prior notice.
Credit or debit card details may be required to secure certain bookings, including special programmes, treatment courses, packages and treatments lasting 2 hours or more.
Our normal cancellation policy applies to these bookings.
We love welcoming families, however due to health, safety and the comfort of all clients, babies and children under the age of 10 are not permitted to wait in the clinic, shop area or treatment rooms.
The only time children are allowed in the clinic area is if they are booked in for a treatment and are being supervised by a parent or guardian.
For safety reasons, children cannot accompany parents or guardians into treatment rooms. This is due to the use of professional skincare products, equipment, devices, sharp tools and treatments that require a calm, sterile and safe environment.
Thank you for understanding and helping us keep the clinic safe and relaxing for everyone.
Our sister salon, Ebano, has a much-loved dog who is part of the Ebano and MySkincare family.
The dog is mainly based in our sister salon and will only be present in the clinic on rare occasions. However, we feel it is important to make clients aware that there may be a dog on site from time to time.
We understand that many of our clients love animals, but we also appreciate that some clients may be allergic, nervous or uncomfortable around dogs. Your comfort is really important to us.
If you are allergic, afraid of dogs or would prefer not to be around the dog during your visit, please let a member of our team know before or at the time of your appointment. We will always do our best to make suitable arrangements.
This may include keeping the dog away from the clinic area, moving the dog to a quiet designated space, or ensuring distance is kept between the dog and the client during their visit.
The dog will not be allowed to freely approach clients who are uncomfortable or who have made us aware of an allergy or fear.
If the dog has an accident in the clinic or salon area, the first team member who sees it will respond to it straight away and make sure the area is cleaned safely and hygienically.
Any concerns can be brought directly to management so they can be handled calmly and appropriately.
Gift vouchers must be presented at the time of payment in order to be redeemed. To avoid confusion, we cannot redeem a gift voucher without the physical voucher being present, unless it can be clearly verified by our team.
If a gift voucher has been misplaced, we will of course do our best to help source the voucher details. However, proof of purchase must be provided, such as the original receipt, order confirmation, purchaser name, date of purchase or any other information that helps us locate the voucher on our system.
Please understand that vouchers are treated like cash, so we need to be able to verify them properly before applying them to any appointment, product purchase, skin treatment or service.
Gift vouchers are valid for up to 5 years from the date of purchase. They are non-refundable and cannot be exchanged for cash or used to purchase further gift vouchers.
Gift vouchers may only be used towards treatments or products. Extensions may be considered at the discretion of management.
Before certain treatments, we may ask clients to complete a consultation form and/or disclaimer. This may be completed digitally through our clinic software, on one of our clinic iPads, or on paper where needed.
These forms help us provide the safest and most suitable treatment for you. They also allow us to keep accurate treatment records for insurance, professional and safety purposes.
Some treatments may have contraindications. This means there may be certain medical conditions, medications, allergies, skin concerns, previous reactions, pregnancy, recent treatments or other factors that could make a treatment unsuitable
If you are contraindicated for a treatment, we may not be able to carry it out on the day, or we may require written consent from your doctor before proceeding.
Patch testing may also be required for certain treatments or products where a reaction may occur.
If you are a new client, have not had the treatment with us before, or it has been more than 12 months since your last treatment, a patch test may be required before your appointment where applicable.
Patch testing is usually required at least 24 hours before the treatment.
Unfortunately, if a consultation form, disclaimer or patch test is required and has not been completed in time, we may not be able to carry out the treatment on the day.
We completely understand this can be disappointing, but this is always for your safety and to meet our professional and insurance requirements. We recommend reading our policies before attending or asking us in advance if you are unsure about anything relating to your treatment.
Please let us know before your appointment if you are pregnant, taking medication, have allergies, have recently had surgery, have a medical condition, or if anything has changed since your last visit.
This information helps us make sure your treatment is safe and suitable for you.
Some treatments may need to be adjusted, postponed or avoided depending on your health, skin, medical history or recent procedures.
Your personal recommendation is our best reward, but if you wish to leave something 100% of the gratuities go to our employees.
All prices, treatments, services, offers and product information listed on our website, brochure, app or social media are subject to change without prior notice.
We always do our best to keep information up to date, but from time to time updates, errors or changes may occur.
Last updated: July 02, 2026
At myskincare.ie, we are committed to protecting your personal information and respecting your privacy. We take privacy, security and data protection seriously, and we only collect the information we need to provide our products, services and treatments safely and professionally.
This privacy notice explains what information we collect, why we collect it, how we use it and how we keep it safe.
By using this website, you agree to the practices described below.
MySkincare.ie uses Phorest Salon Software to help manage appointments, client records, treatment history, consultation forms, disclaimers, memberships and service history.
Phorest is designed to support GDPR compliance and helps us securely manage client information.
We do not reveal client information for any purpose other than what is needed to manage appointments, provide treatments, maintain service history, process purchases, manage memberships, or meet professional, insurance, legal and business requirements.
We use both digital and paper consultation forms where needed. Paper consultation forms may be used for certain facials, skin treatments or disclaimers, while many of our consultation forms are now completed digitally through Phorest.
Our digital consultation forms have been used through Phorest since September 2019 and are tailored to each treatment where applicable.
Client information can be updated, archived, redacted or deleted where appropriate and where legally possible.
We may collect the following types of information:
Payment details processed securely through third‑party providers (we do not store full card details)
We use your information to:
We only collect information that is necessary for providing our services safely and effectively.
If you would prefer that we do not use your information for marketing purposes, you can manage your preferences through your online account, through the app, or in clinic at the front desk.
We process your data under the following lawful bases:
Your information is stored securely using industry‑standard safeguards.
We take appropriate technical and organisational measures to protect your data from:
Only authorised staff and practitioners have access to your information when necessary.
We may share your data with trusted third parties, including:
MySkincare is a small business and we respect the trust our clients place in us.
We do not sell your personal information and we do not share your information with other companies for their own marketing purposes.
Where needed, we may use trusted service providers to help us operate our business, such as clinic software, payment providers, website providers, app providers or delivery partners. Where this happens, we take care to ensure your information is handled securely and in line with EU data protection requirements.
myskincare.ie uses cookies to:
You can manage or disable cookies through your browser settings at any time.
A full Cookie Policy is available separately.
You have the right to:
To exercise any of these rights, please contact us using the details below.
You will only receive marketing emails or SMS messages if you have opted in.
You may unsubscribe at any time using the link in our emails or by contacting us directly.
We retain your information only for as long as necessary to:
Medical or treatment‑related records may be kept for a legally required period.
Our website may contain links to third‑party sites.
We are not responsible for the privacy practices or content of external websites.
Our services are not intended for individuals under the age of 16.
We do not knowingly collect data from children.
We are a busy clinic and have limited space within the waiting area. Therefore, for the safety of yourself and our other clients, we ask that you arrive no more than 5 minutes before your appointment.
If you have any questions about this Privacy Policy or how your data is handled, please contact the MySkincare team on:
TELEPHONE: (+353) 129 878 10
EMAIL: shop@myskincare.ie
ADDRESS: Suite 2, Ballinteer Business Centre, Ballinteer Avenue, Dublin 16
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Last updated: August 21, 2025
By accessing or using this website, booking a treatment, purchasing products, or subscribing to our services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.
By using this website, you confirm that you are:
You agree not to misuse the website, interfere with its functionality, or attempt to access restricted areas without permission.
All appointments made through our website or booking portal are subject to availability.
By booking a treatment, you agree to:
We reserve the right to refuse treatment if it is deemed unsuitable or unsafe based on your consultation or medical history.
All product sales made through myskincare.ie are subject to our Product Refund & Returns Policy.
You agree to:
We are not liable for reactions or outcomes resulting from misuse or failure to follow instructions.
During busy sale periods, order processing and delivery may take a little longer than usual due to a higher volume of orders.
Our team will always do our best to fulfil orders as quickly and safely as possible. We are very sorry for any inconvenience and really appreciate your patience and understanding during these times.
In the unlikely event that an item arrives damaged or faulty, please notify us in writing by email within 7 days of receiving your order.
This must include your order details and photographs of the damaged item.
Contact: shop@myskincare.ie
By purchasing a subscription, you agree to the Subscription Terms & Auto‑Renewal Disclosure, including:
If a subscribed product or treatment becomes unavailable, we will help you choose an alternative from our available range.
All prices listed on myskincare.ie are in EUR and include applicable taxes.
We use secure third‑party payment processors and do not store full card details.
We do our best to make sure all prices on MySkincare.ie are accurate. However, genuine errors may occasionally occur.
If we discover an error in the price of goods you have ordered before your order has been accepted, we are not required to sell the item at the incorrect price.
If this happens, we will contact you as soon as possible and give you the option to confirm your order at the correct price or cancel your order.
If you cancel your order and have already paid, you will receive a full refund.
Discount codes may be used for promotions, customer offers or special campaigns.
Please note:
We charge a flat rate of €9.95 for shipping within Ireland unless otherwise stated.
From time to time, free shipping promotions may apply. Terms and conditions may vary depending on the promotion.
If a coupon code is for free shipping within a specific area or distance, this will only apply within the terms stated for that promotion.
All content on myskincare.ie — including text, images, branding, graphics, and product descriptions — is the property of My Skincare Clinic and may not be copied, reproduced, or distributed without permission.
To the fullest extent permitted by law, My Skincare Clinic is not liable for:
Your statutory rights as a consumer remain unaffected.
Our website may contain links to third‑party websites.
We are not responsible for their content, policies, or practices.
Your personal information is handled in accordance with our Privacy Policy and GDPR requirements.
By using this website, you consent to the collection and processing of your data as outlined in our Privacy Policy.
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated revision date.
If you have any questions about our Terms and Conditions, please contact the MySkincare team on:
TELEPHONE: (+353) 129 878 10
EMAIL: shop@myskincare.ie
ADDRESS: Suite 2, Ballinteer Business Centre, Ballinteer Avenue, Dublin 16
MySkincare are committed to making our website and online services accessible and user‑friendly for everyone. We recognise that accessibility is an ongoing process, and we are actively working toward improving the experience for all visitors, including those with disabilities.
We are continuing to take steps to enhance usability, readability, and navigation across our website. This includes reviewing our content, design, and technical features to ensure they better support a wider range of needs.
If you experience any difficulty accessing information on our site or have suggestions for improvement, we encourage you to contact us. Your feedback helps us continue to make meaningful progress.
If you have any questions about our Terms and Conditions, please contact the MySkincare team on:
TELEPHONE: (+353) 129 878 10
EMAIL: shop@myskincare.ie
We appreciate your patience as we work toward a more accessible online experience for everyone.
We understand that plans can change, and we do our best to accommodate all clients fairly. To protect our practitioners’ time and ensure availability for all clients, the following policy applies to all treatment bookings:
Cancellations made with less than 24 hours’ notice are non‑refundable. If you cancel with more than 24 hours’ notice, you may choose either:
You may reschedule your appointment once without charge, provided you give at least 24 hours’ notice. Further rescheduling will be treated as a cancellation and may result in a loss of payment.
Arriving late will reduce your treatment time.
Failure to attend your appointment without notice will be treated as a late cancellation and is non‑refundable.
We want you to love your skincare products and feel confident in your purchase. If something isn’t right, we’re here to help. Please review the following guidelines for returns and refunds on retail products.
We offer a 14-day return policy. The 14 days begin from the day you receive your order.
Products may be returned if they are:
For hygiene and safety reasons, we cannot accept returns of opened or used skincare products unless they are faulty.
If your product arrives damaged or is found to be faulty, please contact us within 7 days of receiving your order.
Please include your order details and photographs of the damaged item where possible.
We will arrange a replacement or offer a refund once the item has been assessed.
Once we receive and inspect your returned item, we will process the refund where the return meets our policy.
Refunds will be issued to the original credit or debit card used for payment.
Shipping costs and any applicable restocking fees may be deducted from the refund unless the item is faulty or damaged.
If you are returning an item because it is damaged or faulty, and we have agreed to the return, we will cover the return postage provided the lowest-cost suitable postage method has been used.
To begin a return, please contact us with your order number and details of the item you wish to return. Our team will guide you through the process.
Please do not send items back without first contacting us and receiving return authorisation by email.
When returning an item, please:
We cannot process refunds or replacements for returned items that we do not receive.
Once return authorisation has been issued, we must receive the returned item within 7 days.
All information provided on this website, including treatment descriptions, skincare advice, and product recommendations, is for general educational purposes only and should not be considered medical advice. Individual results may vary, and suitability for any treatment or product depends on your personal skin type, medical history, and lifestyle factors.
By purchasing products or booking treatments, you acknowledge that it is your responsibility to ensure they are appropriate for your skin and health needs. We strongly recommend following all usage instructions, patch‑testing new products, and consulting a qualified professional if you have any concerns or underlying conditions.
The clinic is not liable for any adverse reactions, sensitivities, or outcomes resulting from the use or misuse of products purchased through our website or in‑clinic. Once products are purchased, their use is entirely at the discretion and responsibility of the customer.
If you experience irritation or an unexpected reaction, discontinue use immediately and seek medical advice where necessary.
Our subscription services are designed to provide consistent skincare support and ongoing access to your chosen products or treatments. Please review the following terms before subscribing.
All subscriptions are billed monthly, on the same date each month, using the payment method provided at checkout. The length of your subscription will depend on the specific package you select.
Subscriptions renew automatically each month to ensure uninterrupted access to your products or services. You will continue to be charged monthly unless you cancel your subscription before your next billing date.
You can update your payment details, change your subscription, or cancel at any time through your online account. Please ensure your payment information remains current to avoid any disruption.
If a payment fails, the system may automatically retry. If payment cannot be collected, your subscription may be paused or cancelled until valid payment details are provided.
Subscription pricing may be reviewed and updated periodically. Any changes will apply to future billing cycles, and you will be notified in advance if pricing is updated.
If a subscribed product or treatment becomes unavailable, we will contact you to help you choose an alternative from our range of available options. With over 15 treatments to select from, we will always ensure you have a suitable replacement within your subscription package.
