My Skincare

Privacy Policy

Our Principles 

My Skincare.ie  is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

This document is intended to highlight our main privacy principles. 

Phorest Online Booking Privacy Notice

The following privacy notice outlines how nDevor Systems Ltd T/A Phorest (‘we’ or ‘us’ or ‘our’) gathers, processes, and protects personal data, stored on behalf of Data Controllers . Phorest is a software company that provides services including provision of software to salons and other businesses to manage their business, online booking services and SMS delivery. The following privacy notice refers to the processing of personal data for online bookings.

The data protection officer for the organisation is Garrett Ahern. You can contact the data protection officer by sending an email to gdprdpo@phorest.com or writing to Data Protection Officer, Phorest, 9 Anglesea Row, Dublin 7, Ireland.

Personal data collected

We take your privacy seriously and will never sell or rent your personal data to any third-party. We need to obtain and process your personal data to provide you with our software, services and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice. Personal data is provided to us through Phorest’s online booking software and our website MySkincare.ie (Woocommerce)

Your personal data is collected and processed for the following purposes:

Contact Details

  • In the performance of a contract to complete appointment booking payments through our software.
  • Marketing emails/newsletters, promotional offers and product launches.

Payment details

  • As part of our legal obligation for accounting and tax purposes.

My skincare.ie will use your information to enable us to supply our products and services to you, e.g. we will use your usage information to calculate what service and loyalty offers we can supply to you.

MySkincare.ie may use your information for assisting us in improving our products and services and letting you know about new products and services. If you would prefer that we do not use your information for this purpose, you can manage your preferences on your online account, through the Ebano Ballinteer app or in store at the front desk.

You have a number of rights under Data Protection Law, including the ability to access the information we hold about you and also to ask that we delete or correct information where necessary.

What We Collect

We need to collect a certain amount of information about you in order to provide our products and services. This information is collected in various ways. This can happen automatically or when we have asked you to provide it.

For example, we can collect it when you:

  • Buy or use any of our products and services;
  • Book an appointment by phone or email
  • When you download our app on the App Store 
  • Subscribe to our membership 
  • Purchase of vouchers in store or purchase online products 
  • Subscribe to newsletters, alerts or other services from us;
  • Contact us in any way, or ask for information about a product or service;
  • Take part in a competition, prize draw or survey;
  • Visit or browse our website or our sister company Ebano Ballinteer 
  • Have given permission to other companies to share information about you. 

 If you use our website, we use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). 

Rights of the individual

The individual holds a number of rights in relation to the personal information that we hold on them, which includes:

  • The right to access what personal data we hold about the individual.
  • The right to be informed of how we are using the individual’s personal data.
  • The right to request the erasure of the personal data we hold on the individual.
  • The right to object to us processing the individual’s personal data or restrict us from processing some or all of the individual’s personal data.
  • The right to object to direct marketing from us.
  • The right to request the correction of incorrect information we hold on the individual.
  • The right to request that we transfer the information we hold on the individual to another service provider.
  • The right to lodge a complaint directly with the supervisory authority.

If we receive a request from the individual to exercise any of the above rights, we may ask to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Data Sharing, Third Parties & Data Processors

We disclose your personal data to third parties for the purposes of providing a service to you, running our business, and when required by law and to enforce our legal rights.

We share your personal data with the following categories of companies:

  • Payment providers to facilitate payments made to us.
  • Accountancy firm to fulfil our legal obligations.

How Long Do We Keep Your Data?

Phorest retains your personal data for as long as necessary to provide you with our services as our client and under the following criteria:

  • Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information.
  • Where processing is necessary for the establishment, exercise or defence of legal claims.

Transfers of personal information

When personal data of persons located in the EU is processed through Phorest software, all of it is held within the EU. Your information is processed by the Phorest software and stored in the Amazon Web Services cloud infrastructure. During this process your data is encrypted in transit and at rest.

Consequences of not providing your personal information to Phorest

In the event that you want to book an appointment through our software, certain personal information is required to enter into a contract with you. You can always choose not to provide personal information. However, Phorest may not be able to enter into a contract with you to fulfil appointment booking if you do not provide your personal information.

Safeguarding your Personal Data

All information passed to the Phorest system is encrypted during data input and transfer to the cloud. Phorest employs appropriate technical and organisational measures to safeguard your personal data.

Contacting us

In the occurrence that you want to contact us with any questions about this privacy notice or make a complaint about how your personal data was gathered or how it is being processed by Phorest (or third parties used by Phorest), please contact Phorest and our Phorest Data Protection Officer.

Phorest Data Protection Officer

The data protection officer for the organisation is Garrett Ahern. You can contact the data protection officer by sending an email to gdprdpo@phorest.co

Changes to our privacy notice

We may change this notice from time to time. All changes will be posted and updated here. We will notify you directly by email (if we hold one for you) if any significant changes occur. We advise you to check back here frequently to review the most current version of this notice.

Changes To Website/Brochure

Prices, treatments and offers are subject to change without prior notice.

Consultation Forms

We require all clients to fill in consultation forms and / or disclaimers using one of the salon iPads/ Paper consultations, before having a treatment with us in the salon. This is to make sure we can give the best treatment and for insurance purposes. There are contraindications to some treatments, and if you are contraindicated, unfortunately we will not be able to perform a treatment for you, either at all or without a doctor’s consent.  This is for your own safety. We apologise for any inconvenience caused, and hope you have read our policies on our website or asked on the phone before attending, as we do not wish for anyone to be disappointed.

Terms & Conditions

We employ the most up to date internet security. We password protect, encrypt and use firewalls as necessary. We do not have access to customers payment details and all our transactions are carried out through the high security stripe payments service. 3D Secure is enabled on our website so a password may be required when purchasing on MySkincare.ie

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on Ebano.ie are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. At Ebano Store, we want you to feel comfortable and safe when purchasing our products. To make it even easier, we offer the following secure methods of payment at checkout:

Discount Codes: (Refers to all discount codes used for Promotions, Customer Codes etc.)

Please note that discounts apply to full priced items only so some exclusions will apply. Discount codes to not apply to all products and brand, some exclusions will apply. Discount codes do not apply to AlumierMD or DMK, vouchers or skin subscriptions. Discount codes are disabled during a sale period but will be enabled once the sale ends. Most discounts can only be used once per customer. Other terms and conditions may apply depending on the promotion.

Delivery during Sale Period:  

Please note that due to the large volume of orders during a sale period and the current restrictions, your order might take a little longer than normal to reach you. We work around the clock to fulfill orders as quick as possible and in as safe a manner as possible. We are very sorry for the inconvenience and we appreciate you understanding.

Shipping Cost

We charge a flate Rate of ONLY €4.95 unless otherwise stated, no matter how big or small the order is. (Ireland only) If a coupon code is for Free Shipping this only applies to within 5km of our Ballinteer premises for lockdown only.

Shipping & Return Policy

In the unlikely event of anything arriving damaged, please notify us at MySkincare in writing or via email within 7 days ( hello@myskincare.ie ).

We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken.

Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from MySkincare, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.

If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.

If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.